Observing Customer Service

Council Questions Transit System Over Lengthy Waits

After having about four full buses passed him, Hall boarded a bus on 60th Street driving southbound on Coastal Highway and reached the transit station downtown 55 minutes later. He then boarded a bus driving northbound from 10th Street back to 60th Street and that trip took 65 minutes. Although he felt the bus ride was lengthy, he commented that both of the bus drivers were very pleasant. “So do I personally find waiting at the bus stop on a Friday evening during the peak of summer 15 or 20 minutes inexcusable? No,” Adkins said. “The problem is just like the Outback Steakhouse, you can’t build it big enough, you can’t staff it enough to meet the people, you can’t do it and you can’t afford to do it.” “There are no problems in us giving you the money you need to have to do your job, but it has to be communicated so we can get it to the public and so they can know how difficult this is,” she said. “We’re letting the public know that in the future we’re going to have some problems, and we need to come up with some money to get people trained.” “I don’t want anybody in this room to think we will be in a position to deploy a sufficient number of buses every time you’re waiting at the bus stop during a peak hour, on a peak night, on a beautiful hot sunny evening in June, July, and August and that we will be able to pick you up every 10 minutes,” Adkins said. “It’s utopia and it just can’t be done.

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